Doing digital right
Digitalisation at the KAEFER Group
It’s never been easier to connect with one another, communicate with each other, work together and find ways to improve every aspect of the way we do business. That’s all thanks to digitalisation. Yet the broad nature of the term itself risks meaning everything and nothing. These are a few examples of digital success stories from around the KAEFER world showing how we do digital and how we do it well.
Opening up with “Workplace”
At KAEFER Energy in Norway, the majority of operative employees don’t use computers at work. But they use phones and tablets and are familiar with Facebook. That was the insight that led to using an employee app for the dissemination of targeted communication and to reach all employees with important information and news. Workplace is a business communication app that works in a similar way to Facebook. This led to greater acceptance amongst employees, a large proportion of whom are already members of the social network.
KAEFER Energy aims to further develop a strong internal culture based on trust and transparency. Workplace makes this possible by providing a medium for people from all parts of the organisation to communicate in groups or in chats in a secure way.
The pandemic has reinforced the need for regular communication and Workplace has gone a long way in giving KAEFER Energy an effective, open and transparent way to exchange information.
Coming to better decisions with an analytics platform
Today there is a massive amount of data available, and it needs to be interpreted and turned into usable insights. The best decisions are the ones based on the most well-organised information. When you add digital visualisation into the mix, it makes the process even more effective and intuitive. Using business analytics service Power BI, users can create their own reports and dashboards and share these with key stakeholders in an instant. The aim is to use data more efficiently and collaboratively, making it easier for stakeholders and decision makers to quickly get to the ‘what’, ‘how’ and ‘why?’.
KAEFER Energy in Norway has launched the platform as first entity within the group to test its capabilities, with the intention to further rollout it to other KAEFER entities thereafter. The platform is ideally suited for extensive usage around the world within the KAEFER Group, providing technical and organisational benefits. In this way, data becomes information, which turns into insights and provides a solid basis for good decision-making.
Gaining new insights from the “K-POD”
The KAEFER Procurement Podcast (K-POD) is hosted by the Corporate Supply Management Department at headquarters to share interesting and exciting stories about purchasing and supply management. The topics range from current innovation in the industry, insights from internal and external experts, interviews about special activities or projects to short features on topics that have a wide overlap with other areas.
The aim is to provide interesting content that can be consumed anywhere, such as sitting on a train, while driving or when going for a walk, for example. It’s also about sharing ‘aha’ moments with listeners to get them to think differently about the world of procurement and supply management. If it makes listeners curious or, better yet, gets them to consider changing the way they do things in their own work then K-POD has done its job. K-POD in English is available on KAEFER’s Intranet ONE.
Making processes paper-free with “Prefab Base”
Prefab Base is a customised, paper-free software solution to support the administration of all processes in prefabrication. In operation since 2019, Prefab Base provides transparency, an overview of production and full control. The solution also coordinates production and communication across borders, allowing the KAEFER team to optimise lead times and offer a streamlined process to clients, with live, detailed information on the status of production, as well as accurate pricing and production estimates.
Harmonising and digitalising customer data with CRM
In Germany, the entire inquiry and quotation process of KAEFER Industrie was digitalised with a new Customer Relationship Management (CRM) tool. It was seamlessly integrated into SAP and the estimation software with an interface for inquiries, offers and customer information. The system works using a timeline, which allows employees to track e-mails, calls, appointments and notes throughout the course of making an offer or corresponding with a customer. There is detailed information to use as well, such as turnover from the last three years or offers open, lost and won.
This new system has created a transparent knowledge pool with insights about the behaviour and interests of our customers, which makes it easier to address the individual needs. It has made the sales process more efficient, and the automated sales functions have increased forecast accuracy and estimates of order probability.
Filling in the gaps with process mining
Process mining visualises business processes by using time stamps of event logs along the process flow in the systems. The logs show how the work is done: an order is received, a product is delivered, a payment is made.
Process mining allows to identify gaps and variations between how processes currently are and how they could be. This can help to improve cycle times and increase performance by making better use of systems, for example. The goal of process mining is to turn event data into insights and actions to increase efficiency.
Making better connections with IP telephony
Can you remember telephones with rotary dials? The concept of pulse dialling is now confined to history, given the modern telecommunication systems we have available to us today. The shift from fixed line connections to Internet-based IP telephony is a similar development.
KAEFER is moving towards a group-wide roll out of a more modern telephony solution based on Microsoft Teams. This provides greater mobility and flexibility and allows employees to stay connected, regardless of whether they are in the office, at home, at a construction site or on the road.
Location-independent and cross-platform use of MS Teams improves collaboration and enables to stay-in-touch much easier.